Our priority is for all of our customers to be 100% satisfied with their purchase.
We are ready to assist you with any problems with your instrument or equipment.
Our team is confident we can find a solution for you; if not, we are happy to discuss a refund in accordance with ACCC guidelines.
Please be mindful that we do not offer a refund for a return that is a change of mind.
Please be sure to reach out to us for clarification if you are unsure about your purchase; we are happy to assist you in making the right decision.
Non-refundable Items
Some items are universally deemed as non-refundable.
For copyright and intellectual property reasons, items such as publishing and software are deemed non-refundable.
For resale purposes, consumable items that have been opened, such as guitar strings or cables, are deemed non-refundable.
For health and safety reasons, items that have been in contact with bodily fluids, such as microphones, reeds, mouthpieces, harmonicas, headphones, in-ear monitors, etc, are deemed as non-refundable.
When Can You Return an Item?
You deserve products that meet your expectations. You are entitled to a refund, repair, exchange or store credit if the item you have purchased is:
Faulty
Significantly different to what was shown, advertised or described
Did not perform as reasonably expected
If you are experiencing any of the above with your purchase, please fill out the form below, and we will do our best to rectify the issue as soon as possible.
Please contact us below with as much information as possible to get started on your return
How to return an item
Please fill in the return form (located above).
Please do not return items without contacting us first.
Musos Corner will not accept liability for damage that may occur during transit. Please pack your returned item(s) carefully.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will notify you as soon as possible of the status of your refund after inspecting the item.
If your return and subsequent refund are approved, we will initiate a refund using the original method of payment.
Change of mind / Store credit
We don't automatically offer returns for a change of mind; however, we may offer you a store credit if your item is in its original unused condition.
If you are applying to return your item for a change of mind. The form must be filled out within 14 days of your purchase.
If a return is accepted for a store credit, it will be less any freight costs and a 10% restocking fee
To be eligible for a return for credit, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. (Often we have this on file)
Faulty
